Privacy Policy

1. Introduction

Welcome to VEEHO ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use the VEEHO mobile application (available on Apple App Store and Google Play Store), or interact with our services.

By downloading, accessing, or using the VEEHO app or website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

To provide our services efficiently, including car wash, care, repair, tyre-related bookings, and pickup or drop coordination where available, we must collect certain types of data:

• Personal Identification Information: Name, phone number, email address, profile picture (if uploaded), and login credentials.
• Location Data: With your permission, we collect precise or approximate geolocation data to connect you with nearby service providers, shops, and real-time pickup/drop routing.
• Camera and Photo Library Access: With your permission, to upload profile pictures, scan QR codes, or upload photos of your vehicle for service requests.
• Financial & Transaction Data: Payment history, selected payment methods, and transaction IDs (we do not store full credit card numbers directly; they are processed by secure third-party payment gateways).
• Device and Usage Data: IP address, device model, operating system, unique device identifiers (e.g., Google Ad ID, Apple IDFV), crash logs, and app usage metrics.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Facilitating car wash, care, repair, tyre-related bookings, and related support.
• Providing location-based services (like finding nearby mechanics or enabling pickup & drop-off).
• Sending SMS or email notifications regarding bookings, OTP verification, and order status.
• Providing customer support and responding to queries.
• Detecting, preventing, and addressing fraud, security breaches, or technical issues.
• Improving the App's UI/UX through analytics.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information in the following situations:

• With Service Providers: Relevant details (like name, phone number, vehicle details, and location) are shared with partner shops or mechanics you book through VEEHO.
• With Third-Party Integration Partners: e.g., mapping services (Google Maps/Apple Maps), SMS gateways (like Plivo), and secure payment processors.
• For Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Retention & Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Account Deletion: You have the right to request the deletion of your account and associated personal data at any time. You can do this directly within the VEEHO app by navigating to Account Settings > Delete Account, or by contacting us at the email provided below. Upon deletion, we will remove your personal data from our active databases, exceptions applying only to data we are legally required to retain.

6. App Permissions (iOS & Android)

Depending on your device, the VEEHO app might request the following permissions:

• Location: Required for discovering local services and live tracking.
• Camera & Storage/Photos: Required for profile setup and uploading car condition photos.
• Notifications: Required to send real-time alerts about your bookings.

You can manage or revoke these permissions at any time through your device's settings menu.

7. Children's Privacy

Our Services are not intended for use by clearly defined minors (under the age of 13, or higher depending on local laws). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Data from a child without parental consent, we take steps to remove that information from our servers immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.