Effective Date: May 19, 2026
Company: ZAYLORN LLP
Platform: Veeho
At Veeho, we aim to provide a transparent and reliable booking experience for customers and partner shops. This Refund & Cancellation Policy explains when a booking can be cancelled and when a refund is applicable.
By booking a service through Veeho, the customer agrees to the terms mentioned below.
For selected services, customers may be required to pay a booking fee, usually Rs. 180, to confirm a service slot.
This amount is used to reserve the slot, notify the partner shop, and initiate the booking process.
Customers can cancel their booking within 15 minutes from the time of successful booking confirmation.
If the customer cancels within this 15-minute window, they are eligible for a 100% refund of the paid booking amount.
Example: If the customer paid Rs. 180 and cancels within 15 minutes, the refund amount will be Rs. 180.
If the customer cancels the booking after 15 minutes from the time of successful booking confirmation, the booking fee will become non-refundable.
This applies even if the service has not started, unless the booking falls under the estimate cancellation rule mentioned below.
Example: If the customer paid Rs. 180 and cancels after 15 minutes, the refund amount will be Rs. 0.
If the partner shop cancels the booking before inspection, pickup, or service work starts, the customer will receive a 100% refund of the eligible paid amount.
This may happen due to:
Example: If the customer paid Rs. 180 and the shop cancels before work starts, the refund amount will be Rs. 180.
For car care, repair, and tyre-related services, the final service amount may depend on inspection, diagnosis, or shop estimate.
After the estimate is sent to the customer, the customer can either:
If the customer cancels after receiving the estimate and before work starts, the customer is eligible for a 50% refund of the eligible booking fee.
Example: If the customer paid a booking fee of Rs. 180 and cancels after receiving the estimate, the refund amount will be Rs. 90.
In some care or tyre bookings, the customer may pay an advance amount after accepting the estimate.
If the customer cancels after paying the estimate advance but before work starts, Veeho may refund the advance amount, along with 50% of the eligible booking fee, subject to booking status and internal review.
Example:
Booking fee: Rs. 180
Estimate advance paid: Rs. 2,500
Work started: No
Eligible refund may be: Rs. 2,500 + Rs. 90 = Rs. 2,590
Once work has started, refund eligibility will be limited and may require manual review.
No refund will be applicable once any of the following has started:
Once work has started, the booking cannot be cancelled under the normal refund process.
A customer will be considered a no-show if they:
In no-show cases, the booking fee will be non-refundable.
A customer is eligible for a 100% refund in the following cases:
Such refunds will be verified and processed after checking the payment status.
If the service is completed but the customer is not satisfied, the booking cannot be cancelled. However, the customer may raise a complaint with Veeho support.
Veeho may review:
Based on the review, Veeho may offer:
Service quality complaints will be handled separately from normal booking cancellations.
Once a refund is approved, Veeho will initiate the refund to the original payment method used during the booking.
Refunds may take 5 to 10 working days to reflect in the customer's account, depending on the payment provider, bank, UPI, card network, or wallet provider.
Veeho is not responsible for delays caused by banks or payment gateways after the refund has been successfully initiated.
Refunds will normally be processed to the same payment method used for the original transaction.
Examples:
If the original payment method refund fails, Veeho may request alternate bank details from the customer.
| Scenario | Refund Eligibility |
|---|---|
| Customer cancels within 15 minutes of booking | 100% refund |
| Customer cancels after 15 minutes | No refund |
| Shop cancels before work starts | 100% refund |
| Customer cancels after estimate is received | 50% of eligible booking fee |
| Customer cancels after estimate advance payment but before work starts | Advance amount + 50% of eligible booking fee, subject to review |
| Work, inspection, pickup, or diagnosis started | No normal refund |
| Customer no-show | No refund |
| Duplicate payment | 100% refund |
| Payment deducted but booking not confirmed | 100% refund |
| Completed service complaint | Review-based resolution |
If a partner shop repeatedly cancels confirmed bookings without valid reason, Veeho may take action against the shop, including:
This helps protect customer trust and platform reliability.
Veeho reserves the right to reject refunds or restrict platform access if a customer is found misusing the cancellation or refund system.
Misuse may include:
Veeho acts as a technology platform connecting customers with verified partner shops.
Veeho helps with:
The actual vehicle service is performed by the selected partner shop.
All refund and cancellation requests will be reviewed based on:
Veeho's decision will be final and will be made in a fair and reasonable manner.
For refund or cancellation support, customers can contact Veeho through:
Email:support@veeho.com
Phone / WhatsApp:+91 8136956101
App Support:Available inside the Veeho app
Customers may be asked to provide: